Shipping policy

AMORA SHIPPING POLICY

Effective Date: August 31, 2026

THIS SHIPPING POLICY IS INCORPORATED INTO AND GOVERNED BY OUR TERMS OF SERVICE. BY PLACING AN ORDER, YOU AGREE TO THIS POLICY. PLEASE READ IT CAREFULLY BEFORE PURCHASING.

Nothing in this Policy excludes, restricts, or replaces a consumer right or remedy that cannot lawfully be excluded or restricted.

1. General Provisions

This Shipping Policy ("Policy") governs the processing, shipment, and delivery of orders placed with Amora ("Amora," "we," "us," or "our") through https://amoranow.com (the "Website") and any other sales channel operated or expressly authorized by Amora (collectively, the "Services").

This Policy forms part of our Terms of Service and should be read together with our Shipping, Returns, and Refunds Policy and Privacy Policy.

We may update this Policy to reflect changes in carriers, fulfillment operations, products, destinations, law, or the Services. Updates become effective when posted unless a later date is stated. Changes will not retroactively reduce rights that arose from an order placed before the change. Where required by law, we will provide additional notice.

2. Order Acceptance and Processing

All orders are subject to acceptance, payment authorization, product availability, and applicable legal or geographic restrictions. An automated confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted or shipped.

To the extent permitted by law, we may hold, limit, reject, or cancel an order because of:

  • Product unavailability;
  • A material pricing or product-description error;
  • Suspected fraud, abuse, or unauthorized payment activity;
  • Payment authorization failure;
  • Quantity limits or suspected unauthorized resale;
  • An incomplete, inaccurate, restricted, or undeliverable address;
  • Sanctions, customs, product, or geographic restrictions; or
  • A technical or operational problem that prevents fulfillment.

If we cancel an order after payment has been captured, we will refund the affected amount.

Orders are typically processed within 1–3 business days after payment authorization unless a different period is disclosed on the product page or at checkout. Processing time is separate from transit time.

Processing may take longer during weekends, holidays, promotions, product launches, inventory shortages, verification reviews, supply disruptions, or events outside our reasonable control. Where required, we will notify you of a material delay and provide an available cancellation or refund option.

3. Shipping Methods and Costs

Available shipping methods, charges, and service levels are displayed at checkout. Options may include Standard, Expedited, or Express shipping, depending on the product, destination, fulfillment location, and carrier availability.

Shipping charges may be based on:

  • Destination;
  • Package weight or dimensions;
  • Selected service level;
  • Order value;
  • Product or destination restrictions; and
  • Applicable promotions.

Free or discounted shipping promotions may have order thresholds, geographic limits, product exclusions, or expiration dates. A promotion may be changed or ended before a future order, but an eligible shipping benefit already applied to an accepted order will be honored unless the order involved an error, fraud, or abuse.

The method and price displayed during the final checkout review control for that order, subject to correction of an obvious error before acceptance.

4. Estimated Delivery Times

Transit estimates begin after the order ships and do not include processing time. The estimate displayed at checkout or in the shipping confirmation is the estimate for your specific order.

Where these services are offered, typical targets may be:

  • Standard Shipping: approximately 5–7 business days;
  • Expedited Shipping: approximately 2–3 business days;
  • Express Shipping: approximately 1–2 business days; and
  • International Shipping: approximately 7–21 business days, excluding unpredictable customs delays.

These are estimates, not guarantees, unless Amora expressly labels a service as guaranteed. "Business days" exclude weekends, public holidays, and carrier non-service days.

We do not guarantee delivery by a holiday, birthday, event, or other specific date unless the selected checkout service expressly includes such a guarantee. If timing is important, place the order well in advance.

5. Destinations and Restrictions

We ship only to destinations made available by the Website at checkout. Depending on current fulfillment capabilities, available destinations may include the United States, Canada, the United Kingdom, European countries, Australia, and New Zealand.

Availability is subject to the following:

  • Certain products or services may be unavailable in particular destinations;
  • A carrier may be unable to serve P.O. boxes, military addresses, remote areas, parcel-forwarding services, or freight forwarders;
  • We may restrict an address because of sanctions, law, safety requirements, carrier rules, product restrictions, or documented fraud risk; and
  • The recipient is responsible for ensuring that the product may lawfully be imported, possessed, and used at the destination.

Acceptance of one order does not guarantee that the same destination or method will remain available for a later order.

6. Carriers and Tracking

Amora selects the carrier and service based on destination, cost, service availability, fulfillment requirements, and the option purchased at checkout. A particular carrier may be requested only when the checkout process expressly offers that choice.

Tracking information is normally provided after shipment. A tracking number may take time to become active, and carrier scans may be delayed, incomplete, or inaccurate.

If tracking has not updated for an unusual period, contact the carrier first and then email support@amoranow.com with your order number if assistance is needed.

7. Delivery and Risk of Loss

Unless applicable law provides otherwise, delivery is complete when the order is delivered to the address or authorized pickup location supplied by the customer.

Risk of loss passes to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the order. If the customer independently instructs a carrier, freight forwarder, or parcel-forwarding service not offered by Amora to receive the order, risk may pass when the order is delivered to that independently selected party, to the extent permitted by law.

A carrier's delivered scan may be evidence of delivery but does not prevent either party from presenting contrary evidence.

Delivery may include placement at a doorstep, mailbox, mailroom, reception area, locker, safe location, or handoff to a household member or other authorized recipient. You are responsible for providing a reasonably secure delivery location and monitoring tracking where available.

Signature confirmation may be required because of product value, destination, fraud controls, or carrier requirements. Any additional charge will be displayed or communicated where required.

8. Shipping Delays

A shipment may be delayed by:

  • Carrier congestion or operational disruption;
  • Severe weather, natural disaster, or other force majeure event;
  • Customs clearance, inspection, or regulatory hold;
  • An incomplete or incorrect address;
  • Failed delivery attempts or recipient unavailability;
  • Peak demand, promotions, or seasonal volume;
  • Labor disputes or transportation interruptions;
  • Security screening or government action; or
  • Another event outside our reasonable control.

Amora is not liable for a delay caused by an event we did not cause and could not reasonably control. This does not eliminate a cancellation, refund, late-delivery, or other remedy provided by mandatory law.

If we become aware of a material fulfillment delay before shipment, we may provide an updated estimate or available cancellation option.

9. Lost or Missing Packages

If tracking shows a package as delivered but you cannot locate it:

  1. Confirm the shipping address in your order confirmation;
  2. Check entrances, mailboxes, lockers, reception desks, mailrooms, and safe-drop locations;
  3. Ask household members, neighbors, or building staff;
  4. Allow up to 48 hours in case the carrier scanned the shipment early; and
  5. Contact the carrier using the tracking number.

If the package remains missing, contact support@amoranow.com within 30 days after the recorded or expected delivery date. Include your order number and any carrier case number.

We may investigate with the carrier and request a written statement, identity verification, police report, delivery photograph, carrier claim, or other reasonable evidence when fraud or theft is suspected.

Depending on the evidence, applicable law, and carrier outcome, the remedy may include a replacement, refund, store credit accepted by you, assistance with a carrier claim, or denial of a claim shown to be fraudulent or unsupported.

Prompt reporting helps us investigate, but the 30-day request does not eliminate a longer non-waivable statutory right.

10. Damaged Packages

If a package arrives visibly damaged:

  • Photograph the outer packaging, shipping label, inner packaging, and product;
  • Retain the product and all packaging;
  • Note visible damage with the carrier where possible; and
  • Contact support@amoranow.com within 48 hours after delivery.

Include the order number, description of the damage, and clear photographs. Prompt notice helps us verify the claim and pursue the carrier.

We may request that the product be returned for inspection. Amora will cover reasonable return shipping when damage in transit or another Amora responsibility is confirmed.

Failure to report within 48 hours may affect our ability to investigate, but it does not eliminate a non-waivable statutory remedy for damaged, defective, or non-conforming goods.

11. Incorrect Addresses and Failed Deliveries

You are responsible for providing a complete and accurate shipping address. Address-change requests should be submitted to support@amoranow.com within one hour after ordering, but a change is not guaranteed after fulfillment begins.

If an address provided by the customer is incorrect, incomplete, or undeliverable:

  • Delivery may be delayed or fail;
  • The carrier may charge an interception or correction fee;
  • The customer may be responsible for reasonable return and reshipping costs; and
  • Amora may cancel the order and refund the eligible product amount minus actual shipping and handling costs, where permitted by law.

If a shipment is refused, unclaimed, abandoned, or returned for a reason not caused by Amora, we may deduct actual outbound shipping, return shipping, customs, storage, and handling costs from an otherwise-eligible refund. We may require payment of reshipping costs before sending the order again.

A refused, abandoned, or unclaimed shipment does not automatically forfeit every refund right. Amora will provide any refund or remedy required by applicable law.

12. International Shipping, Duties, and Taxes

For an order crossing an international border:

  • Customs duties, import taxes, tariffs, brokerage charges, and handling fees may apply;
  • Unless checkout expressly states that duties and taxes are included, the recipient is responsible for those charges;
  • Customs authorities may inspect, open, hold, reject, or delay a shipment;
  • Delivery estimates may be extended by customs processing;
  • Currency-conversion or foreign-transaction fees imposed by a bank or payment provider are the customer's responsibility; and
  • The recipient is responsible for destination-country import requirements.

Amora does not control customs authorities. If a package is refused, abandoned, unclaimed, seized, or returned because destination charges were not paid or import requirements were not met, actual return, customs, storage, and handling costs may be deducted from an otherwise-eligible refund, to the extent permitted by law.

This section does not excuse Amora from responsibility for incorrect customs documentation, an Amora shipping error, or another obligation imposed by law.

13. Shipping Fees

Original and return shipping charges are generally non-refundable for a voluntary return or customer address error.

Shipping charges will be refunded or paid by Amora where required because of:

  • An incorrect item or quantity shipped by Amora;
  • Confirmed shipping damage or product defect;
  • Non-delivery for which Amora bears legal responsibility;
  • A valid statutory withdrawal requiring refund of eligible standard outbound delivery costs; or
  • Another circumstance required by applicable law or expressly approved by Amora.

A premium or expedited upgrade may not be fully refundable when the law requires refund only of standard delivery cost.

14. Limitation of Liability

To the maximum extent permitted by law, Amora's total liability for a shipping or delivery claim will not exceed the amount paid for the specific product or order at issue.

To the maximum extent permitted by law, Amora is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from a carrier delay, customs action, customer address error, theft after lawful delivery, or other circumstance outside Amora's reasonable control.

These limitations do not apply where prohibited, including liability that cannot be excluded for fraud, willful misconduct, death or personal injury caused by negligence, mandatory product liability, or non-waivable consumer guarantees.

Amora is not responsible for delay caused by natural disaster, extreme weather, war, terrorism, epidemic, labor disruption, carrier or supplier failure, government action, utility failure, or another event outside reasonable control. This force majeure provision does not eliminate a mandatory cancellation, delivery, or refund right.

Additional limitations appear in the Terms of Service.

15. Regional Consumer Rights

This section supplements the rest of the Policy. If another provision conflicts with mandatory consumer law, the mandatory law controls.

15.1 European Economic Area

EEA consumers may have a 14-day right of withdrawal for qualifying distance purchases, subject to exceptions such as personalized, perishable, and unsealed health or hygiene goods. Consumers may also have legal conformity guarantees and remedies for non-delivery, damage, defect, or misdescription.

The former European Commission Online Dispute Resolution platform has been discontinued. Current consumer-redress information and recognized dispute-resolution bodies are available at:

15.2 United Kingdom

UK consumers may have cancellation and delivery rights for distance purchases and remedies for goods that are faulty, misdescribed, or not fit for purpose. Nothing in this Policy limits rights that cannot lawfully be excluded.

15.3 Switzerland

Swiss consumers retain all mandatory rights available under Swiss law. Amora's voluntary policies apply in addition to those rights where their conditions are met.

15.4 Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers may be entitled to a replacement or refund for a major failure, compensation for reasonably foreseeable loss or damage, and repair or replacement where goods fail to be of acceptable quality and the failure is not major.

15.5 New Zealand

Nothing in this Policy limits rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or another mandatory New Zealand law.

15.6 Canada

Federal and provincial consumer laws may provide additional rights. Quebec consumers retain protections that cannot be waived under Quebec's Consumer Protection Act or other applicable law.

15.7 United States

State law may provide additional delivery, warranty, refund, or liability rights. A limitation in this Policy applies only to the extent permitted in the customer's state.

16. Changes to This Policy

The current version will be posted on the Website with its effective date. The version in effect when an order was placed generally governs that order, subject to mandatory law.

A future change will not retroactively reduce an accrued right or remedy. Where law requires notice or affirmative acceptance, Amora will provide it.

17. Contact Us

For shipping questions, address-change requests, lost-package reports, or damage claims:

Amora Customer Service
Email: support@amoranow.com
Website: https://amoranow.com

Please include your order number and the email address used at checkout.

END OF SHIPPING POLICY