Refund policy

AMORA SHIPPING, RETURNS, AND REFUNDS POLICY

Effective Date: August 31, 2026

THIS POLICY IS INCORPORATED INTO AND GOVERNED BY OUR TERMS OF SERVICE. BY PLACING AN ORDER, YOU AGREE TO THIS POLICY. PLEASE READ IT CAREFULLY BEFORE PURCHASING.

Nothing in this Policy excludes, restricts, or replaces any consumer right or remedy that cannot lawfully be excluded or restricted.

1. General Provisions

1.1 Acceptance of Policy

By placing an order with Amora ("Amora," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to this Shipping, Returns, and Refunds Policy ("Policy"). This Policy applies to purchases made through https://amoranow.com (the "Website") and any other sales channel operated or expressly authorized by Amora (collectively, the "Services").

Purchases from an unauthorized third-party seller are governed by that seller's policies and are not eligible for returns or refunds through Amora unless applicable law requires otherwise.

1.2 Modifications

We may modify this Policy from time to time. Changes become effective when posted to the Website unless a later date is stated. Changes will not retroactively reduce rights that arose from an order placed before the change. The version in effect when you placed your order will generally govern that order, subject to mandatory law.

The current version will be available on the Website under our shipping, returns, or refund policy page.

1.3 Relationship to Other Terms

This Policy forms part of our Terms of Service. Our Privacy Policy explains how we collect and use personal information. If this Policy conflicts with a mandatory consumer-protection law, the mandatory law controls.

1.4 Contact Information

For shipping, return, or refund questions:

Please include your order number when contacting us. Do not send a return to any address until Amora provides return instructions or a Return Merchandise Authorization ("RMA"), when required.

2. Order Processing and Confirmation

2.1 Order Acceptance

All orders are subject to acceptance and product availability. An automated order-confirmation email confirms that we received your order; it does not necessarily mean that we have accepted or shipped it.

To the extent permitted by law, we may refuse, hold, or cancel an order for reasons including:

  • Product unavailability or insufficient inventory;
  • A pricing, promotion, or product-description error;
  • Suspected fraud, abuse, resale, or unauthorized activity;
  • Payment authorization failure;
  • An incomplete, inaccurate, restricted, or undeliverable address;
  • A violation of our Terms of Service;
  • Order quantities that appear inconsistent with personal use;
  • Legal, regulatory, sanctions, or geographic restrictions; or
  • A technical or operational error that prevents fulfillment.

If we cancel an accepted order, we will refund the amount paid for the cancelled item or order, subject to applicable law.

2.2 Processing Time

Orders are typically processed within 1–3 business days after payment authorization, unless a different processing period is stated on the product page or during checkout. Processing estimates do not include transit time.

Processing may take longer during weekends, holidays, promotions, product launches, inventory shortages, verification reviews, or events outside our reasonable control. If a material delay occurs, we may contact you with an updated estimate or cancellation options where required by law.

2.3 Customer Cancellation Requests

Because fulfillment can begin quickly, cancellation requests should be submitted within one hour of placing the order by emailing support@amoranow.com. Include the order number and the email address used for the purchase.

A cancellation request is not guaranteed. We may be unable to cancel an order that has entered fulfillment or shipped. If cancellation is approved, the refund will be issued to the original payment method, normally within 5–10 business days after approval. Any deduction from a cancellation refund will be limited to amounts permitted by law and disclosed where required.

This section does not limit statutory cancellation or withdrawal rights, including rights described in Section 11.

3. Shipping Terms

3.1 Shipping Methods, Rates, and Estimates

Available shipping methods, charges, and estimated delivery windows are displayed at checkout. Options vary by product, destination, inventory location, and carrier availability. A method shown during a prior visit or order may not be available for a later order.

Delivery estimates begin after the order ships and are estimates, not guarantees, unless Amora expressly states otherwise in writing. "Business days" exclude weekends, public holidays, and carrier non-service days.

3.2 Shipping Destinations and Restrictions

We ship only to destinations accepted by the Website at checkout. Availability may vary by product and location. We may be unable to deliver to P.O. boxes, military addresses, parcel-forwarding services, freight forwarders, or restricted areas.

You are responsible for ensuring that products may lawfully be imported, possessed, and used at the destination. We may cancel an order if shipping to the address would violate law, carrier rules, sanctions, product restrictions, or our fraud-prevention controls.

3.3 International Orders

For orders crossing an international border:

  • Import duties, taxes, tariffs, brokerage charges, and customs fees may apply;
  • Unless checkout expressly states that duties and taxes are included, the recipient is responsible for those charges;
  • Customs authorities may inspect, open, delay, reject, or hold a shipment;
  • Amora does not control customs processing times; and
  • Currency-conversion or international-transaction fees imposed by a bank or payment provider are the customer's responsibility.

If an international shipment is refused, abandoned, unclaimed, or returned because charges were not paid or import requirements were not met, we may deduct actual return, customs, storage, and handling costs from any otherwise-eligible refund, to the extent permitted by law.

3.4 Carriers and Tracking

We select carriers based on destination, service availability, cost, and operational needs. Tracking information is normally provided after shipment. Carrier scans may be delayed, incomplete, or inaccurate, and a tracking number may take time to become active.

3.5 Delivery and Risk of Loss

Unless applicable law provides otherwise, delivery is complete when the order is delivered to the address or authorized pickup location supplied by the customer. Risk of loss passes to the customer when the customer, or a person designated by the customer other than the carrier, takes physical possession of the order.

If the customer independently instructs a carrier or forwarding service not offered by Amora to receive the order, risk may pass when the order is delivered to that independently selected party, to the extent permitted by law.

A carrier's "delivered" scan may be considered evidence of delivery, but it does not prevent either party from presenting contrary evidence.

3.6 Delivery Delays

Delivery may be delayed by weather, natural disasters, customs, carrier disruptions, labor disputes, peak demand, security inspections, government action, address problems, recipient unavailability, or other events outside our reasonable control.

We are not responsible for a carrier delay that we did not cause, but this does not remove any remedy that applicable law gives you for late or non-delivery. If delivery by a specific date is important, order well in advance and use a guaranteed service only where the checkout page expressly offers one.

3.7 Lost or Missing Packages

If tracking shows a package as delivered but you cannot locate it:

  1. Check the delivery address on your confirmation;
  2. Check entrances, mailrooms, reception areas, lockers, and safe-drop locations;
  3. Ask household members, neighbors, or building staff;
  4. Allow up to 48 hours in case the carrier scanned the shipment early; and
  5. Contact the carrier and then support@amoranow.com if it remains missing.

Claims should be submitted within 30 days after the carrier's recorded delivery date or expected delivery date, whichever applies. We may request a written statement, identity verification, police report, carrier claim, or other reasonable evidence where fraud or theft is suspected.

After investigation, we may provide a replacement, refund, store credit, carrier claim, or other remedy appropriate under the circumstances and applicable law.

3.8 Damaged Packages

If an order arrives damaged:

  • Photograph the outer packaging, shipping label, inner packaging, and product;
  • Retain the product and all packaging;
  • Note visible damage with the carrier where possible; and
  • Contact support@amoranow.com within 48 hours after delivery.

Prompt notice helps us pursue the carrier and verify the claim. Failure to report within 48 hours may affect our ability to investigate, but it does not eliminate non-waivable statutory rights.

3.9 Address Errors

You are responsible for providing a complete and accurate shipping address. Address-change requests should be submitted within one hour after ordering, but changes are not guaranteed after fulfillment begins.

If an address supplied by the customer is incorrect, incomplete, or undeliverable, the customer may be responsible for reasonable reshipping, return, interception, or correction costs. If the order returns to us, we may refund the eligible product amount minus actual shipping and handling costs, to the extent permitted by law.

3.10 Shipping Charges

Original and return shipping charges are non-refundable for a voluntary return unless this Policy or applicable law states otherwise. If a return results from an Amora error, confirmed defect, or other circumstance for which Amora is legally responsible, Amora will cover the required shipping costs.

4. Returns Policy

4.1 Standard Return Eligibility

Unless a product page states a different lawful return period, you may request a return within 30 days after delivery.

To qualify for a standard voluntary return, the product must generally be:

  • Unused, unworn, unwashed, and undamaged;
  • In its original packaging with seals, tags, labels, manuals, accessories, and components intact;
  • In resalable condition; and
  • Accompanied by valid proof of purchase from Amora.

Products that are opened, used, altered, incomplete, damaged after delivery, or returned without required packaging may be refused or may receive a reduced refund reflecting actual loss in value, where permitted by law.

Different rules apply to defective, incorrect, or damaged products under Sections 5 and 7. Statutory withdrawal rights are described in Section 11.

4.2 Non-Returnable Items

To the extent permitted by law, the following may be non-returnable:

  • Products marked "Final Sale," "Clearance," or "Non-Returnable" before purchase;
  • Personalized, customized, or made-to-order products;
  • Digital goods, downloadable content, or activated software;
  • Gift cards, except where law requires redemption or refund;
  • Sealed health, hygiene, cosmetic, personal-care, food, or consumable products after the seal is broken;
  • Perishable products or products with a short expiration period;
  • Used, installed, assembled, modified, washed, or damaged products;
  • Products missing serial numbers, security labels, accessories, parts, or packaging;
  • Partial bundles or multi-packs unless Amora approves the partial return;
  • Products purchased from an unauthorized third-party seller;
  • Products returned after the applicable deadline; and
  • Promotional products sold at a discount of 50% or more when clearly identified as final sale before purchase.

This list does not restrict remedies for defects, misdescription, non-conformity, or other rights that cannot lawfully be excluded.

4.3 Return Authorization Process

Do not mail a return without authorization.

Step 1 — Request a Return

Email returns@amoranow.com within the applicable return period and provide:

  • Order number;
  • Item or items to be returned;
  • Reason for return; and
  • Photographs or other information reasonably requested to assess eligibility.

Step 2 — Authorization

We generally review requests within 3–5 business days. We may approve the return, request more information, deny an ineligible request, or offer a replacement, store credit, partial refund, or other lawful solution.

If approved, we will provide an RMA number or written return instructions and the applicable return address.

Step 3 — Send the Return

Unless our instructions state otherwise:

  • Ship the return within 30 days after authorization;
  • Include the RMA number when one is issued;
  • Use protective packaging;
  • Use a trackable service; and
  • Retain the shipment receipt and tracking number.

For voluntary returns, the customer bears the return shipping cost and transit risk until the item reaches the designated return facility, except where applicable law provides otherwise.

Step 4 — Inspection

We normally inspect returns within 5–10 business days after receipt. We will notify you whether the return is accepted, rejected, or subject to a lawful deduction for diminished value, missing components, or damage.

4.4 Return Shipping Costs

The customer pays return shipping for a voluntary or change-of-mind return. If Amora supplies a prepaid label for convenience, the disclosed label cost may be deducted from the refund.

Amora pays reasonable return shipping when the return is caused by a confirmed defect, shipping damage, incorrect item, missing item, or other Amora error.

4.5 Restocking or Diminished-Value Deductions

Where permitted by law, a voluntary return may be subject to a restocking fee of up to 20% of the product price. Any fee will reflect reasonable handling, repackaging, missing components, damage, or reduction in resale value and will be disclosed when the return is assessed.

No restocking fee applies to a confirmed defect, Amora shipping error, or a statutory withdrawal where such a fee is prohibited. For statutory withdrawals, only a lawful deduction for diminished value caused by handling beyond what is necessary may apply.

4.6 Exchanges

Unless we expressly offer an exchange, exchanges are handled as a return and new purchase:

  1. Complete the authorized return process;
  2. Receive the applicable refund; and
  3. Place a new order for the desired product.

Availability and pricing are not guaranteed while a return is being processed. If Amora sent the wrong item, we will arrange the appropriate replacement or refund without charging the customer for our error.

4.7 Refused, Undeliverable, or Abandoned Shipments

If a shipment is refused, unclaimed, abandoned, or returned as undeliverable for a reason not caused by Amora, we may deduct actual outbound shipping, return shipping, customs, storage, and handling costs from any otherwise-eligible refund. We may also decline to reship until the customer pays the additional cost.

We will not withhold amounts or remedies that applicable law requires us to provide.

4.8 Return Abuse

We may investigate suspected return fraud, use of altered receipts, empty-box returns, wardrobing, repeated false damage claims, or other abuse. To the extent permitted by law, we may deny fraudulent claims, restrict future purchases, or suspend an account. Legitimate exercise of statutory consumer rights will not be treated as abuse.

5. Defective Products, Non-Conformity, and Safety Issues

5.1 What May Qualify as a Defect

A product may be defective or non-conforming if, at the time required by applicable law, it:

  • Has a manufacturing defect that materially impairs safe or intended use;
  • Is materially different from the description, model, quantity, or specifications ordered;
  • Arrives expired, contaminated, incomplete, or unusable where those conditions are relevant to the product; or
  • Fails a mandatory guarantee of quality, durability, fitness, or conformity.

The following generally do not constitute a defect by themselves:

  • A change of mind, preference, fit, taste, or style;
  • Failure to achieve a subjective or unpromised result;
  • Minor variations in color, texture, dimensions, grain, finish, or packaging that do not materially affect use;
  • Normal wear and tear;
  • Damage caused by misuse, accident, unauthorized modification, improper installation, neglect, or failure to follow instructions; or
  • A compatibility issue that was accurately disclosed before purchase.

5.2 Reporting a Defect

Contact support@amoranow.com promptly after discovering a suspected defect. For faster review, provide:

  • Order number;
  • Description of the problem and when it appeared;
  • Clear photographs or video;
  • Product label, model, serial number, lot number, or expiration date where applicable; and
  • Any troubleshooting steps already attempted.

Where practical, report defects within seven days after discovery and retain the product and packaging until we respond. A short reporting request does not override a longer mandatory warranty or legal-guarantee period.

5.3 Remedies

After confirming a defect, non-conformity, or Amora error, we may provide one or more of the following, as appropriate and subject to applicable law:

  • Repair;
  • Replacement;
  • Full or partial refund;
  • Price reduction;
  • Store credit accepted by the customer; or
  • Instructions for safe disposal.

Amora will cover reasonable return shipping when required. No restocking fee applies to a confirmed defect or Amora error.

5.4 Product Recalls

If a product is recalled, we may notify affected customers using available contact information, post a notice on the Website, and provide return, repair, replacement, or disposal instructions. Follow recall instructions promptly and stop using the product when directed.

5.5 Injury, Adverse Reaction, or Safety Incident

If use of a product causes or appears to cause an injury, adverse reaction, property damage, overheating, fire, electrical issue, or other safety incident:

  1. Stop using the product immediately;
  2. Seek emergency, medical, veterinary, or other professional assistance when appropriate;
  3. Preserve the product and packaging if it is safe to do so; and
  4. Contact support@amoranow.com with the order number and incident details.

Reporting a safety incident does not by itself establish that the product was defective, but it allows us to investigate and meet any regulatory obligations.

6. Refunds

6.1 Processing Time

After an accepted return is received and inspected, we normally initiate the refund within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

6.2 Refund Amount

Eligible voluntary returns may receive the product price paid, less any lawful and disclosed deductions for:

  • Restocking or diminished value;
  • Original shipping charges;
  • Prepaid return-label cost;
  • Missing parts or accessories; or
  • Damage occurring after delivery.

Confirmed defects or Amora errors receive the remedies required by applicable law and this Policy. Where a full refund is appropriate, it will include the product price and any shipping amount that must be refunded.

6.3 Refund Method

Refunds are generally issued to the original payment method. If that method is unavailable, contact support@amoranow.com. An alternative refund method may require identity or ownership verification.

Store credit, a gift card, or a discount may be offered as an option, but it will not replace a cash or original-payment refund when applicable law requires that refund.

6.4 Taxes, Duties, and Third-Party Fees

Refundable sales tax or VAT will be refunded in proportion to the accepted return. Customs duties, import taxes, brokerage fees, currency-conversion charges, and bank fees are generally controlled by third parties. The customer may need to request reimbursement directly from the relevant authority or provider.

6.5 Discounts, Promotions, and Gifts

Refunds are based on the amount actually paid after discounts. For a partial return, an order-level discount may be allocated across the items, and the refund will reflect that allocation.

A free gift or promotional item tied to the returned purchase must also be returned when requested. If it is not returned, its disclosed value may be deducted where permitted by law. Used one-time promotional codes are not reissued unless Amora decides otherwise.

6.6 Bundles and Multi-Packs

Unless Amora approves otherwise, a bundle or multi-pack must be returned complete. If a partial return is accepted, the refund may be recalculated using the standalone value of the retained products or the actual discounted allocation.

6.7 Cancelled Orders

If Amora cancels an order before shipment, we will refund the amount paid for the cancelled item or order. If a customer-requested cancellation is approved, the refund will be processed under Section 2.3 and applicable law.

7. Incorrect, Missing, or Mis-Shipped Items

7.1 Amora's Responsibility

If Amora sends an incorrect item or quantity, or omits an item from the shipment, we will investigate and provide an appropriate replacement, missing item, refund, or other remedy without charging the customer for our confirmed error.

7.2 Reporting an Error

Contact support@amoranow.com within seven days after delivery where practical. Include:

  • Order number;
  • Description of what was ordered and what arrived;
  • Photographs of the item, packaging, label, and packing slip; and
  • Any quantity or serial-number information relevant to the claim.

Prompt reporting helps us verify inventory and carrier records. This timeframe does not eliminate longer non-waivable statutory rights.

7.3 Return of an Incorrect Item

If we require the incorrect item to be returned, we will provide a prepaid label or another no-cost return method. Follow the supplied instructions and send the item within 14 days after receiving the label unless we approve a different period.

8. Subscription Orders

This section applies only if Amora offers a subscription, recurring-order, or auto-renewal program.

8.1 Subscription Authorization

By enrolling, you authorize recurring charges at the frequency and price disclosed during enrollment until the subscription is cancelled. Taxes, shipping, and disclosed price changes may affect future charges.

8.2 Cancellation

Cancel through the account or subscription portal, if available, or email support@amoranow.com. Submit cancellation at least 48 hours before the next scheduled processing date to reduce the chance that the next order enters fulfillment.

Cancellation stops future renewals. An order already processed or shipped may need to be handled under the ordinary cancellation or return rules. This does not limit any cancellation timing or renewal-reminder right provided by applicable law.

8.3 Modifications and Skips

Where available, frequency, product, quantity, or shipment-date changes must be submitted at least 48 hours before the next scheduled processing date. A requested modification is effective only after confirmation.

8.4 Price Changes

We may change subscription pricing after providing the notice required by applicable law. Unless law permits otherwise, a material price increase will not take effect until the disclosed future renewal date, and you may cancel before it takes effect.

8.5 Subscription Returns

Subscription shipments are subject to this Policy and any additional terms disclosed during enrollment. A recurring shipment is not automatically returnable merely because the customer forgot to cancel, but statutory rights and remedies for defects or errors remain unaffected.

8.6 Termination by Amora

We may suspend or end a subscription because of payment failure, product discontinuation, fraud, abuse, legal restrictions, or a Terms of Service violation. We will provide any notice or refund required by law.

9. Chargebacks and Payment Disputes

9.1 Contact Us

If you believe a charge is incorrect or an order problem remains unresolved, contact support@amoranow.com so we can investigate. Where practical, allow up to 10 business days for a response before escalating the dispute.

Nothing in this section waives or delays a legal right to contact your bank, card issuer, payment provider, regulator, or consumer-protection authority.

9.2 Investigation and Evidence

If a chargeback or payment dispute is opened, we may provide the payment provider with relevant records, including the order confirmation, transaction details, communications, shipment tracking, delivery evidence, and the policies accepted at checkout.

We may pause a refund covering the same transaction while a chargeback is pending to prevent duplicate reimbursement. To the extent permitted by law, confirmed fraud or abuse may result in account restrictions or refusal of future orders.

10. Limitations and Disclaimers

10.1 Availability

Products, replacements, shipping services, and promotions are subject to availability. We may discontinue a product or limit quantities, but we will provide any refund or remedy required for an accepted order we cannot fulfill.

10.2 Product and Packaging Changes

Manufacturers may change packaging, labeling, components, materials, dimensions, or specifications. A non-material variation does not necessarily make a product defective. A material difference from the description or sample remains subject to applicable conformity rights.

10.3 Photographs and Descriptions

We make reasonable efforts to display products accurately. Screen settings, lighting, manufacturing tolerances, and natural materials can cause minor differences. Nothing in this section permits a materially misleading description.

10.4 Limitation of Liability

To the maximum extent permitted by law, Amora's total liability arising from a particular product or order will not exceed the amount paid for that product or order.

To the maximum extent permitted by law, Amora is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from a shipping delay, carrier action, customer address error, unauthorized product modification, or other circumstance outside Amora's reasonable control.

These limitations do not apply where prohibited, including liability that cannot be excluded for fraud, willful misconduct, death or personal injury caused by negligence, mandatory product liability, or non-waivable consumer guarantees.

10.5 Force Majeure

Amora is not liable for delay or failure caused by events beyond our reasonable control, such as natural disasters, extreme weather, war, terrorism, epidemics, labor disputes, supplier failures, transportation interruptions, government action, power failures, or telecommunications outages. We will still provide any cancellation, delivery, or refund right required by applicable law.

11. Jurisdiction-Specific Consumer Rights

This section supplements the rest of the Policy. If it conflicts with a mandatory law that protects you, the mandatory law controls.

11.1 European Economic Area

Consumers in the European Economic Area generally have a 14-day right of withdrawal for qualifying distance purchases. The withdrawal period normally runs from the day the consumer, or a designated third party other than the carrier, receives the goods.

To exercise the right, send an unambiguous cancellation notice to support@amoranow.com before the period expires. After notifying us, return the goods within the period required by law. The consumer generally pays direct return costs unless Amora agreed otherwise or failed to provide required cost information.

We will make the reimbursement required by law, including eligible standard outbound delivery costs. We may withhold reimbursement until we receive the goods or proof of return where the law permits. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The withdrawal right may not apply to categories including personalized goods, rapidly perishable goods, unsealed health or hygiene goods, and sealed digital content or software once applicable consent and performance conditions are met.

EEA consumers also have legal conformity guarantees and remedies under applicable EU and national law. Those rights are separate from Amora's voluntary 30-day return policy.

The former European Commission Online Dispute Resolution platform has been discontinued. Information about consumer redress and recognized dispute-resolution bodies is available at:

11.2 United Kingdom

UK consumers may have cancellation rights for qualifying distance contracts, generally including a 14-day cancellation period, as well as remedies for goods that are faulty, not as described, or not fit for purpose. Nothing in this Policy limits rights under applicable UK consumer law.

11.3 Switzerland

Swiss consumers retain all mandatory rights available under Swiss law. Amora's standard 30-day return policy applies where its conditions are met, even if a broader statutory cooling-off right is not available for a particular purchase.

11.4 Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. Consumers may also be entitled to repair or replacement if goods fail to be of acceptable quality and the failure is not major.

Nothing in this Policy excludes or restricts those guarantees.

11.5 New Zealand

New Zealand consumers may have rights under the Consumer Guarantees Act 1993, including guarantees relating to acceptable quality, fitness for purpose, and correspondence with description. Nothing in this Policy excludes rights that cannot lawfully be excluded.

11.6 Canada

Canadian federal and provincial consumer-protection laws may provide additional rights. Quebec consumers in particular may have rights that cannot be waived under Quebec law. Any provision inconsistent with a mandatory Canadian or provincial rule applies only to the extent legally permitted.

11.7 United States

State law may provide additional warranty, cancellation, shipping, or refund rights. Some states do not allow certain warranty disclaimers or limitations of liability, so portions of this Policy may not apply. Amora will comply with non-waivable federal and state consumer-protection requirements.

12. Contact and Dispute Resolution

For questions, complaints, return requests, or refund inquiries:

Please contact us first so we have a reasonable opportunity to resolve the issue. Any dispute-resolution provision in our Terms of Service applies only to the extent valid and enforceable in the consumer's jurisdiction and does not prevent use of a regulator, court, payment dispute, or consumer-redress process where that right cannot be waived.

ACCEPTANCE AND ACKNOWLEDGMENT

BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS SHIPPING, RETURNS, AND REFUNDS POLICY, SUBJECT TO RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

END OF SHIPPING, RETURNS, AND REFUNDS POLICY